首页>1、Suppliers dispute their project tasks with the project manager. During the project’s execution, this project manager is replaced with a new project manager.To manage the suppliers, which of the following tools and techniques should the new project manager use?
A.Claims administration
B.Integrated change control
C.Contract change control system
D.Records management system
供应商与项目经理对项目任务有争议。在项目执行期间，一名新项目经理代替了该项目经理。为了管理供应商，新项目经理应该使用下列哪一项工具？
A.索赔管理
B.整体变更控制
C.合同变更控制系统
D.记录管理系统
2、While resolving a project issue, the project team generates ideas about the issue that can be linked by common attributes. What technique is the project team using?
A. Interrelationship diagram.
B. Affinity diagram
C. Multi-criteria decision analysis
D. Network diagram
在解决一个项目问题的同时，项目团队产生了通过共同属性将问题直接联系起来的想法。项目经理使用的是什么技术？
A.关系图
B.亲和图
C.多标准决策分析
D.网络图
3、In a critical project phase, team performance is decreasing due to internal conflicts among team members. The reason for conflicts is unknown, however, the issues must be resolved.What should the project manager do next?
A.Speak separately with each member to understand the reasons for the conflicts and resolve the issues
B.Exercise authority as the project manager and force the team to proceed without creating of the issues that could affect performance
C.Speak separately with each member to understand the reasons for the conflicts and allow conflicts to resolve themselves
D.Escalate the issues to the steering committee
在一个关键项目阶段中，由于团队成员之间和内部冲突导致团队绩效下降。冲突的原因未知，但问题必须解决。项目经理接下来应该怎么做？
A.与每名团队成员分别谈话，了解冲突的原因并解决问题
B.项目经理行使职权，并在不产生能够影响项目履行其他问题情况下强迫团队继续
C.与每名团队成员分别谈话，了解冲突的原因，并允许他们自己解决冲突
D.将该问题上报给指导委员会.
4、A project manager identifies a risk of a major project delay. The delay is due to poor communications and the customer's inability to perform the assigned tasks on time.What should the project manager do first?
A. Update the schedule management plan
B. Update the communications management plan
C. Update the risk management plan to monitor this new risk
D. Notify the customer about the risk and plan preventive actions
项目经理识别到一个重大项目延期风险，该延期是由于缺乏沟通，导致客户无法按时执行所分配的任务。项目经理首先应该做什么？
A.更新进度管理计划
B.更新沟通管理计划
C.更新风险管理计划，监测这个新风险
D.通知客户相关风险，并计划预防措施
1、答案：A。解析：有争议就是索赔管理。
2、答案：B。解析：亲和图是按照共同属性、逻辑关系将问题直接联系起来。
3、答案：C。解析：有冲突，提倡先由冲突的当事人自己解决或冲突者的直接领导协调解决。
4、答案：B。解析：导致该风险的原因是由于缺乏沟通，那么应该更新沟通管理计划。
注意：以上仅为练习题，并非软考高级考试真题
A.Claims administration
B.Integrated change control
C.Contract change control system
D.Records management system
供应商与项目经理对项目任务有争议。在项目执行期间，一名新项目经理代替了该项目经理。为了管理供应商，新项目经理应该使用下列哪一项工具？
A.索赔管理
B.整体变更控制
C.合同变更控制系统
D.记录管理系统
2、While resolving a project issue, the project team generates ideas about the issue that can be linked by common attributes. What technique is the project team using?
A. Interrelationship diagram.
B. Affinity diagram
C. Multi-criteria decision analysis
D. Network diagram
在解决一个项目问题的同时，项目团队产生了通过共同属性将问题直接联系起来的想法。项目经理使用的是什么技术？
A.关系图
B.亲和图
C.多标准决策分析
D.网络图
3、In a critical project phase, team performance is decreasing due to internal conflicts among team members. The reason for conflicts is unknown, however, the issues must be resolved.What should the project manager do next?
A.Speak separately with each member to understand the reasons for the conflicts and resolve the issues
B.Exercise authority as the project manager and force the team to proceed without creating of the issues that could affect performance
C.Speak separately with each member to understand the reasons for the conflicts and allow conflicts to resolve themselves
D.Escalate the issues to the steering committee
在一个关键项目阶段中，由于团队成员之间和内部冲突导致团队绩效下降。冲突的原因未知，但问题必须解决。项目经理接下来应该怎么做？
A.与每名团队成员分别谈话，了解冲突的原因并解决问题
B.项目经理行使职权，并在不产生能够影响项目履行其他问题情况下强迫团队继续
C.与每名团队成员分别谈话，了解冲突的原因，并允许他们自己解决冲突
D.将该问题上报给指导委员会.
4、A project manager identifies a risk of a major project delay. The delay is due to poor communications and the customer's inability to perform the assigned tasks on time.What should the project manager do first?
A. Update the schedule management plan
B. Update the communications management plan
C. Update the risk management plan to monitor this new risk
D. Notify the customer about the risk and plan preventive actions
项目经理识别到一个重大项目延期风险，该延期是由于缺乏沟通，导致客户无法按时执行所分配的任务。项目经理首先应该做什么？
A.更新进度管理计划
B.更新沟通管理计划
C.更新风险管理计划，监测这个新风险
D.通知客户相关风险，并计划预防措施
1、答案：A。解析：有争议就是索赔管理。
2、答案：B。解析：亲和图是按照共同属性、逻辑关系将问题直接联系起来。
3、答案：C。解析：有冲突，提倡先由冲突的当事人自己解决或冲突者的直接领导协调解决。
4、答案：B。解析：导致该风险的原因是由于缺乏沟通，那么应该更新沟通管理计划。
注意：以上仅为练习题，并非软考高级考试真题
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